Why Shop Canadian?

We know you are a savvy Internet shopper who will likely research Rain Chains prior to purchasing them. We are aware of many US companies who sell Rain Chains however, there are a few things you should take into account when comparing prices.

  • You will have to pay the exchange rate which unfortunately for Canadians is not very good.

    • Shipping charges will be higher. Our shipping starts at $15 for standard lengths.

  • There are also added duty, tariff and hst charges that apply to Canadian orders. Some US companies will not be able to give you an exact quote for those additional charges. You will not know what those charges are until your order has been delivered. It may be a little or it may be a lot. Before I became a retailer I ordered a rain chain for personal use and I was shocked at all the additional charges I had to pay so I am speaking from experience. Chances are once you have received your order and paid the additional charges your savings if any may be minimal. Is it worth it if you have problems with the product and have to return it back to the US?

  • Please note not all Rain Chains are created equally. There are many inexpensive Rain Chains made of a thinner copper (or may not be pure copper) and are not the same superior quality as our Rain Chains. ​At City Home and Garden  we also allow you to purchase the exact length you need. Others may not provide that service. 

 

Competing with US retailers is very difficult however, we feel it is worth shopping in Canada for peace of mind. We are available to address any questions or concerns you have and if you are not satisfied with your product returning it will be hassle-free.

Here's what our customer's are saying, 

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Share the amazing things customers are saying about your business. Double click, or click Edit Text to make it yours.

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Share the amazing things customers are saying about your business. Double click, or click Edit Text to make it yours.

Name, Title

Share the amazing things customers are saying about your business. Double click, or click Edit Text to make it yours.

Marianne

“We ordered 2 rain chains from Rain Chain Canada. I was so impressed with Donna's knowledge, responsiveness and patience with all of our questions. She provided a level of care and customer service that is rare. The rain chain is beautiful and more than we hoped for. Donna is a true professional and I would recommend her and Rain Chain Canada without hesitation.” Marianne

Anna

"Working with City Home and Garden was quick and trouble-free.  It made rain chains accessible to us here in Ontario and therefore provided us the look we were after for our home.  Donna was hands on from the start which reassured us our order was being looked after.  I would definitely recommend working with City Home and Garden for your home and garden needs." Anna

Sarah

"I have  20+ year  professional career in the hospitality/service industry and I am always impressed when I have a WOW customer service experience. Shopping at City Home and Garden was one of those  rare experiences. I had a challenging rain chain installation situation and Donna and team went above and beyond to suggest how I could resolve the challenge...and all for a very small order in the end. Thank you for your promptness, professionalism, concern and follow up.  You have earned a big fan and I look forward to recommending  you whole heatedly"....Thank you, Sarah

Carolyn

"I had a most pleasurable experience dealing with Donna of City Home and Garden, her customer service and attention to detail is excellent, the product is superior, in design and quality, easy to install. It was ordered and received in less  time than expected, the shipping charges were reasonable. It was so nice to deal with a person, the website is easy to access, but when you need to speak to someone, you are able to. I was also very pleased to be dealing with a Canadian company, and shopping in Canada, interesting selection of products. I  highly recommend City Home and Garden for a discerning clientele, and will be a repeat customer. Thank you for all  that  you did, Donna, you have raised the bar!"  Cheers, Carolyn