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SHIPPING POLICY

All of our rain chains are shipped using Canada Post. Shipping charges for rain chains start at $25 and will vary depending on size and weight of the package and your location. 

 

Delivery Times

Rain chains in stock at our locations will ship within 2-3 business days. Our stocked products are indicated on each individual product page. If the product page does not indicated that we have it in stock and does not say"Out of Stock", that means our supplier has it in stock. If our supplier has it in stock those items ship within 3-4 weeks.  "Out of Stock" products can take anywhere from 4-12 weeks. We do our best to keep our inventory updated but there may be times where it shows the product to be in stock but may not be. We will contact you right away if that is the case. Orders placed on the weekends ship on the following Monday. 

Please note we are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Nor responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.  

RETURN POLICY

PLEASE NOTE WE DO NOT ACCEPT RETURNS OR EXCHANGES ON CERTAIN PRODUCTS. EACH PRODUCT PAGE WILL STATE  IF IT CANNOT BE RETURNED. Returns and exchanges (on eligible products )are accepted as long as the items are returned in unused condition in original packaging within 15 days of receiving the product however, we cannot accept returns if any aging or non-shipping damage has taken place. Returns are refunded for the amount of merchandise only, this does not include shipping charges. Please contact us before returning goods for a  within 15 days of receipt.

We cannot accept returns on Special Orders such as our Premium styles and large volume orders. 

All returned products are subject to a 20% restocking fee.

Payments may be made using Visa, Mastercard or Paypal. 

Use our secure Shopping Cart to select and order our products. 
 

Not comfortable ordering on line? No problem. We are happy to process your order by phone. Call us at: 877.977.2779
or email us at donna@cityhomeandgarden.com.

(Payments appear on your credit card statement as "Cityhome")
You'll receive a confirmation email when you submit your order,
then a separate email when the order is shipped.

 

Why use PayPal?
While PayPal costs us, the merchant, a little more in fees, it's really good for the customer.
Shop without sharing your financial information. When you pay with PayPal, your credit/debit card and bank account numbers are never seen by the seller or merchant. Your financial information stays safe. Plus, you get extensive protection against unauthorized payments sent from your account.

ORDERING/VIEWING RAIN CHAINS

Please note we are not a brick and mortar store however, we have samples of Rain Chains and are happy to show them to you but it is by appointment only. We are located in Clarksburg, Ontario just west of Collingwood. If you would like to make an appointment please contact us at  donna@cityhomeandgarden.com

WARRANTY

We guarantee our products for a period of one year from the date of purchase. If, for any reason, a product breaks or fails within one year, just return it. We'll either repair the item you returned or send you a brand new one.

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